B2B

The B2B Department is one of the most important ones in the company strategy.

RAF provides services to:
- Car manufacturers;
- Fleet management companies;
- Leasing companies;
- Commercial companies that possess their own car fleet.

RAF offers special programs for corporate clients.

Basic package:
- Emergency technical roadside assistance;
- Car towing;
- Legal consultations;
- Information and inquiry services.

Expanded package:
- Services of an accident commissioner after the road accident;
- Gathering documents from GIBDD (road police);
- Obtaining of insurance company referrals to auto dealers;
- Representation of clients’ interests in court.

Additional resources:
- Separate telephone number for calls to the Contact-Center;
- Unique RAF card design;
- Individual composition of the service package;
- Development of an individual form of RAF service reporting and assessment;
- Assessment of Customer Satisfaction Index.

RAF guarantees the best quality of rendered services.

High quality of rendered services is guaranteed due to:
- More than 1000 cars for technical assistance, towing, for accident commissioners, available in RAF.
- 24-hour federal Call center.
- Modern technology in the field of data transfer.
- Special routes developed for technical assistance cars.
- Experienced mechanical engineers.
- Several thousands of specialists trained according to unified specially developed technique
- Own staff of professional lawyers.
- The quality control service for checking the whole set of services.



For additional information please contact
Maria Chernovalova
Sales Director
b2b@0560.ru